Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can not offer you an exchange or money back. Please contact us anyways so we can still attempt to help and keep you happy!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return we require proof of purchase.
Please do not send your purchase back to the manufacturer unless otherwise told to.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@osds.ca.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@osds.ca and send your item to: One Stop Discount Shop, 2421 New Street Unit 1, Burlington ON L7R-1K1, Canada.
Shipping
To return your product, you should mail your product to: One Stop Discount Shop, 2421 New Street, Burlington ON L7R-1K1, Canada
You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
